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The Importance of IT Service in Today’s Business World

Published August 23, 2021

The Importance of IT Service in Today’s Business World

During the past year, businesses have had to face the harsh reality that their work could be upended at any time.

When the pandemic first hit, more than 60% of Americans switched to remote work. While restrictions are now starting to lift, workers are opting to stay remote.

However, remote work isn’t the only variable forcing businesses to adapt. The increase in digital marketing proves an IT service is imperative to modern businesses.

Let’s look at the role technology plays in business and the importance of strong tech support.

Communication Is Key

The days of rotary phones and snail mail are phasing out. The internet is king in modern business-to-business communication.

Having an IT service can prevent your company from falling behind. Modern business is fast-paced and reliable communication is important.

The internet is an integral part of both external and internal communication. Making sure your business has IT help ready to go is a key component of any successful business.

Many customers interact with businesses only through online interfaces. This includes your website, social media pages, and other ways for customers to connect. Keeping these interfaces running seamlessly can often keep you from losing a customer.

Internal communication includes services like email, Slack, and other tools that connect employees. Maintaining access to these tools prevents the loss of communication with your team.

Using an IT Service to Prevent Disaster

While working online is convenient for most businesses, sometimes disaster can strike.

Strong digital security can help prevent the loss of your company’s financial data. IT support sets up programs to protect information from competitors or other troublemakers.

Hacking and security aren’t the only disasters that cause irreparable damage to your business. Sometimes, the technology itself is the true culprit.

Hardware, while usually quite dependable, will certainly fail at some point. Using an IT service to help you create data backups will protect your business from disaster. This can save a tremendous amount of work from being lost forever.

Digital Marketing Metrics

Marketing is another aspect of business that has transformed into a digital service. Billboards and newspaper ads aren’t as effective as SEO or well-placed Google ads.

The internet is the best way for marketing teams to study your business’ target audiences. Using software to store and analyze important marketing data can sometimes get complicated.

In fact, rapidly-changing technology is forcing online marketers to adapt. The pressure to come up with unique campaigns is growing every day. Using an IT service to keep your campaigns running is more important than ever.

Modern Problems Require Modern Solutions

The world is changing, and relying on technologies of the past will be sure to sink any business out there. Using an IT service to protect your business’s online presence is mandatory.

Does your business need regular IT service? Check out our solutions page for all the services we can provide for you.

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Christine Smith
csmith@pegtec.com

Christine is the Central Dispatch Manager at Pegasus Technologies. Christine is responsible for our dispatch personnel, who answer calls and respond to emails as they triage and document issues, and assign issues to appropriate personnel within Pegasus for speediest resolution.