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What Is Managed Services and Does Your Company Need Them?

Published August 17, 2020

What Is Managed Services and Does Your Company Need Them?

Today’s world demands a fully comprehensive approach to IT to care for everything from security to training to customer experience. Here’s the problem: the vast majority of companies can’t afford a dedicated IT team – and some can’t even afford an IT person.

Unfortunately, bugs, malware, and slow machines don’t care about what businesses can and can’t afford. But IT providers do.

If you’re unsure of how to deal with the IT needs of your business, you might benefit from managed services. What is managed services, and what makes it different? 

Here’s what you need to know.

What is Managed Services?

The one thing everyone can agree upon in IT is that you need it. But it can also be very expensive, especially when you’re facing an IT disaster scenario.

Managed IT services offer businesses a solution to their IT woes in a way that makes sense for smaller organizations. For the price of a flat-rate fee, you get unlimited support where and when you need it.

As a result, you don’t need to call a repair shop or another expert to get your IT back up and running. You also don’t need to worry about emergency pricing. It’s all covered in your service agreement.

Managed IT Services Do More than Solve Problems

Most businesses tend to interact with IT service providers only in crisis situations. But what makes managed IT different is that it prevents those situations from occurring where and when possible. You’re not paying for managed services just in case they need to come in and save your systems.

You’re paying them to stop problems from occurring in the first place.

When you choose a managed IT system, you’re not hiring someone just to fix a pressing problem. Your contract will also stipulate that the team will work proactively to reduce your liabilities behind the scenes.

They plug holes and identify problems early, which prevents the likelihood of downtime.

What Do Managed Service Providers Offer?

A managed IT service provider offers service packages designed to fit your business goals, including day-to-day operations as well as emergency solutions.

At a minimum, you’ll find these providers offer:

  • Cloud services and support
  • Business continuity and disaster planning
  • Desktop and server support
  • Mobile device integration
  • Email migrations
  • System design
  • Vendor management

Essentially, if there’s a one-off project you need help with or a long-term management issue, a managed provider can handle this for you for the price of a subscription.

Should You Choose Managed Services?

Having an IT professional available for your business is as important as having a general physician for yourself. You hope not to need them, but at some point, you will.

What is managed services? It’s an IT service that covers all your bases and proactively hunts down potential issues before they become big problems. A monthly fee covers all your IT needs and prevents expensive outages later.

Are you ready to protect your business? Get in touch to learn how we help organizations like yours stay safe and remain productive.

Pegasus Technologies is the IT Team for organizations that don’t need a full-time IT department. Our technology experts build you a technology plan to keep your business running at its best. We have offices in Kennett Square, PA, Media, PA, and Wayne, PA to provide better computer support and IT services to you.

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Erik Gudmundson
info@pegtec.com

Erik Gudmundson is an experienced leader in the field of IT service delivery. He is responsible for designing, proposing, implementing, and supporting cloud, on-premise, and hybrid IT solutions in computer-dependent business environments. As a trusted advisor to his clients, he communicates solutions and pitfalls/workarounds effectively.