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IT Infrastructure Outsourcing: 5 Mistakes & How to Avoid Them

Published November 10, 2021

IT Infrastructure Outsourcing: 5 Mistakes & How to Avoid Them

Running a business is complex enough in itself, but dealing with your IT infrastructure can be even more complicated. Solving IT-related issues can be especially frustrating if you’re not a tech company. 

The world of IT moves so fast that keeping up with the technology is pretty much a full-time job. This is why many companies are now outsourcing their IT infrastructure. While this is a great way to ensure your IT systems are efficient and secure, IT infrastructure outsourcing can sometimes backfire. 

This article tells you everything you need to know about typical mistakes companies make when outsourcing their IT services. 

1. Hiring Companies With Poor Communication

Let’s say you’re looking for an IT support consultant in PA. You might be tempted to hire a company that can work remotely based in somewhere like Asia. Generally, these companies are much more affordable, and the majority of IT-related tasks can be done remotely anyway. 

The trouble is that these companies might not be able to communicate with your team effectively. This could lead to disaster. 

2. Not Accounting for Time Difference

Again, if you’re outsourcing IT in PA, you need to be aware of the time differences involved when working with a remote team. If you chose to work with a company overseas, you’d need to deal with time differences. 

This could mean that your IT support team is unavailable for most of the workday. Some companies offer 27/7 service, so this is never an issue. 

3. Outsourcing Without Having Everyone on Board

Outsourcing only works well if your on-site team consents to it. A critical outsourcing mistake is going ahead with it before discussing it with your team first.

4. Not Looking at Previous Work History

Anyone can make a smart-looking website. You absolutely need to make sure you ask for references before you hire an IT support company. Any good IT support company should be able to show you the various projects that they’ve worked on 

5. Micromanaging After Outsourcing

For IT outsourcing to work effectively, you have to give the company you hire a certain amount of autonomy. You should only hire an outsourced IT company if you trust them to get the job done right. 

If you feel like you need to micromanage them constantly, it might suggest that you’ve hired the wrong company for the job. The whole point of outsourcing your IT infrastructure is that it lets you focus on the day-to-day running of your company. 

Avoid These IT Infrastructure Outsourcing Mistakes

If you can avoid making these kinds of IT infrastructure outsourcing mistakes, you can have a very positive relationship with an outsourced IT company. 

While you might be tempted to go for the cheapest possible option, it actually makes sense to go with a local provider with a tried and tested reputation for getting the job done. 

If you’re looking for a quality outsourcing IT company in PA, check out our services page for more information. 

Pegasus Technologies is the IT Team for organizations that don’t need a full-time IT department. Our technology experts build you a technology plan to keep your business running at its best. We have offices in Kennett Square, PA, Media, PA, and Wayne, PA to provide better computer support and IT services to you.

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Erik Gudmundson
info@pegtec.com

Erik Gudmundson is an experienced leader in the field of IT service delivery. He is responsible for designing, proposing, implementing, and supporting cloud, on-premise, and hybrid IT solutions in computer-dependent business environments. As a trusted advisor to his clients, he communicates solutions and pitfalls/workarounds effectively.