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In-House vs. Outsourced Tech Services: Which Is Better?

Published March 16, 2022

In-House vs. Outsourced Tech Services: Which Is Better?

Most small businesses depend on tech support these days.

No matter what you make or what service you provide, there’s a good chance that you need tech to make it happen. Unless you’re a tech expert, you will need to hire tech services to troubleshoot any issues and ensure that everything’s running up to snuff.

When working on a tight budget, it can be challenging to decide whether to hire in-house or outsourced tech support. In this post, we will give you some insight into the in-house vs. outsourced tech support conversation by discussing the benefits of each and helping you decide which is best for you.

The Benefits of An In-House IT Department

Having technical support in-house can be beneficial for numerous reasons. Chief among them is that an in-house IT department will have an intimate relationship with tech’s role in your business and its day-to-day functioning. Likely, these professionals will be the ones setting up, maintaining, and troubleshooting everything tech-related at your business, so there’ll be no one better to fix it when something goes wrong.

In-house technical support also gives you more predictable costs to adequately account for IT in your budget. The workers’ salaries are the same no matter what duties they’re performing for you. 

The other thing to consider is the immediate access you’ll have with your IT department. In-house means that they’re there, every day, standing by to make sure everything runs smoothly.

The Benefits of Outsourcing Tech Support

Outsourced tech support, likewise, is beneficial for many companies and many scenarios. It is undeniably the more cost-effective approach to IT support, allowing businesses to select a service plan that fits their budget and gives them the amount of support they need.

You’re locked into paying a certain amount when you go with in-house IT, which might not be the best move for a small business. Outsourced IT is cheaper, and it frees up resources that you can then use in other ways to improve and grow your company, whether it be advertising, production, or something else entirely.

You’re also getting a team of experienced IT people, rather than just one or two in a department. Outsourced IT companies have employees with a wide range of experience, so no matter what issue you’re experiencing, there’s a far better chance that you’ll get it solved. 

In-House Vs. Outsourced: Which Is for You?

So, now that you know a bit more about in-house vs. outsourced tech support, you can decide which one is best for your business. Often, companies think they need an in-house tech team when it would be much more affordable and sensible to outsource it. 

If you need managed IT support for your Wayne, PA business, look no further than Pegasus Technologies. We provide 24/7 on-site or remote computer support, data backup, cloud support, migration assistance, and security solutions. Contact us today to find out how we can improve your company’s IT situation.

Pegasus Technologies is the IT Team for organizations that don’t need a full-time IT department. Our technology experts build you a technology plan to keep your business running at its best. We have offices in Kennett Square, PAMedia, PA, and Wayne, PA, to provide better computer support and IT services to you.

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Curt Wrigley
cwrigley@pegtec.com

Curt is the Technical Services Manager at Pegasus Technologies. Curt oversees our services, quality, and support and is in charge of training our technical team. When he's not hard at work improving our services, Curt enjoys playing the trumpet.