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Business Phone Service: 4 Reasons to Invest in VoIP Services

Published September 27, 2021

Business Phone Service: 4 Reasons to Invest in VoIP Services

It seems like email and texting have taken over the way we communicate. But when it comes to business, 60% of customers still pick up the phone to contact local businesses. When your customers call, the last thing you want is not to answer. So, having the right business phone service is essential for any local business. 

As you grow, you will have more employees, more customers, and more needs. So, that business phone service must meet those future needs as well. So, one way to set your business up for success is with a VoIP phone system. 

What is VoIP? It stands for Voice over Internet Protocol. These phone systems allow you to use a broadband internet connection to make and receive phone calls, rather than the typical analog line. 

A VoIP system can help you manage your business calls so you can provide excellent customer service. Here are four more reasons your business should invest in a VoIP system. 

1. Low-Cost Business Phone Service

Analog phone services require hardware, installation, and other costs to set up. They also need updates and maintenance to ensure everything is running smoothly. Updating hardware and software is one of the biggest IT challenges businesses face. These costs add up, especially for small businesses on a budget. 

With a VoIP system, you don’t need hardware that needs updating every couple of years. They are internet-based and work with computers and laptops that you are already using to conduct business. Traditional phones can be used with VoIP services with a simple adaptor. 

Since services are based online, any updates and new features can be added in a matter of minutes. As a result, these business phone services come at a fraction of the cost of their traditional analog counterparts. 

2. Work on the Go

As long as you have an internet connection and your device, you can connect to your business phone services. Regardless of zip code, travel, or working from home, your employees can connect to the same service to help your customers. So, VoIP offers a perfect business phone service for today’s work-from-home environment. 

3. Scales With Your Business

As your business grows, adding more traditional phone lines for new employees can mean changing your entire analog system. As a result,  you can run into issues with not having the services to accommodate your business, hindering your ability to help customers. 

With VoIP phone services, changing the number of lines is not an issue. Adding a new employee is as simple as adding them to your system. You are in complete control of how many lines you have active, so it always fits your needs. 

4. Customizable Features To Meet Your Business Needs

VoIP phone services offer a wide range of features, in addition to the ones you would get with analog phone services. 

Your employees can easily manage, forward, and transfer calls. You can add auto-reception services to help manage a high number of calls to serve your customers effectively. VoIP services can even be integrated with your email and used alongside CRM data to better track customer information and conversations.

With a variety of features, you can set up your services based on your business. 

Set Your Business up for Success

With a VoIP business phone service, you will be ready to serve your customers best now and in the future. Check out our blog to discover more ways to improve your business technology. 

Need help getting your information technology running smoothly? Contact us today to get managed IT technology services. 

Pegasus Technologies is the IT Team for organizations that don’t need a full-time IT department. Our technology experts build you a technology plan to keep your business running at its best. We have offices in Kennett Square, PA, Media, PA, and Wayne, PA to provide better computer support and IT services to you.

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Curt Wrigley
cwrigley@pegtec.com

Curt is the Technical Services Manager at Pegasus Technologies. Curt oversees our services, quality, and support and is in charge of training our technical team. When he's not hard at work improving our services, Curt enjoys playing the trumpet.