Sure, we are technological subject matter experts. We love strategizing and solving complex IT challenges.
But we believe people and lasting relationships are central to IT success.
As a managed IT services provider, we hand-pick the IT support team members with personalities fit to work for your business. When you enjoy the personalities of the IT experts you are working with, your technology will run more smoothly.
Pegasus brings out the personalities of our IT team to deliver
better service to you.
Our team of senior technical account managers, technical consultants, and help-desk support has the technical expertise and dedicated attitude to build a lasting and successful relationship with you.
IT is such an important part of a business, so it’s huge to get the right people on your team. I appreciate that the Pegasus Team has worked with us to build the team of techs right for our account.
Thomas is an awesome tech. It’s great having the same tech come in every time because he knows our issues, our culture, and our people.
Pegasus techs are incredible. They are IT professionals with personality. There isn't anything they can't figure out and fix - quickly, efficiently and with a smile. We don't know what we would do without them. Thank you!
Pegasus did their homework on our business and our systems. Now when our tech comes in, they know not only know our system but they get the job done faster and more efficiently with less down time at our end.
We love the IT team. When we have a problem and it’s a priority, they jump right on it—even after hours.
We are very pleased with Pegasus. We’re growing and moving to another state. It’s good to know that if we’re not here in office, we’re able to call them. We know that they’ll work through our problem.
I really enjoy working with Pegasus. They are a true business partner in terms of how they structure relationships, monthly meetings, and how they handle our issues.
We opened a new office in North Carolina and were struggling with sharing information between two offices. Pegasus recommended and implemented a remote desktop server that has made it easier for our team to work together from 400 miles away.
The technicians that come into the office are so accommodating and professional. Who could ask for anything better?
I can’t explain how busy we are in the fall and winter. We can’t afford to have downtime. The responsiveness of Pegasus Technologies’ IT support is a lifesaver.
In the time it took me to get a cup of coffee from the break room the tech from Pegasus Technologies had done everything necessary to my computer and it was ready for me to use.
Joe has again provided us with the information that helps us make informed decisions about our IT needs. It is comforting to know you've got people looking out not only for selling you products but providing you with the options that will best serve your business.
We recently asked Pegasus to build a custom hardware setup and transfer all data from the old machine. The process was interactive, prompt, friendly and reasonably priced. Many thanks for the high quality products and service!
I have had the opportunity to have these guys for technical support in a previous job and now in my current job, and all I have to say is they are excellent and a pleasure to work with. Their help is almost immediate and that makes the job a lot easier.
Tyler is the man. He is light years ahead of our last IT team. I have nothing but positive things to say about him.
Matt was fantastic! Matt contacted me right away, and got me what I needed instantly! He was very kind, patient, and made me feel like I was a friend and not a customer or a number in a queue. Matt answered all of my questions and showed concern about my issue. Thank you, Matt and Pegasus!
Very helpful at brainstorming what the problem might be and different ways to fix it.
Pegasus is always a pleasure to work with. They respond immediately and no matter how stupid our questions are they always make us feel like we have legitimate concerns. Thanks Pegasus!!
Very professional and timely. Resolved my problems no matter how big or small with the same urgently and professionalism. Kudos to Pegasus.
Tyler was very prompt and helpful!
Stephen is always a pleasure to work with and today was no exception!
Stephen is always a pleasure to work with and today was no exception!
This is why we have been with Pegasus , they are great .
Pegasus always provides top notch service. They make sure the problem is resolved before completing the call.
Jeff, who was very courteous, did a fine job finding a quick solution to the problem.
Pegasus was thorough in their investigation and helped us get to the root cause of our problem that our existing provider never took the time to think through.
I had a problem with a missing printer. Jim at Pegasus responded to my request within 10 minutes of my phone call. 10 minutes later, problem solved. He located the missing printer and had it up and running with no problems!
Pegasus has always taken care of us. We've been with them since they started. Best in class.
Thomas did a wonderful job through a particularly complicated issue and was very helpful, professional and personable.
Responsive Communication Yields Faster IT Resolutions
It’s easy to get frustrated when IT problems occur. That’s why the Pegasus staff consciously works towards
responsive communication to get your systems up and running faster.
Fast Response Time
When you go down, our alerts go up. Critical IT support emergencies are responded to within 30 minutes. They are usually resolved within 24 hours.
Meticulous Ticket Tracking
We track your ticket from the first phone call, through every tech, and through the resolution to make sure nothing falls through the cracks.
Regular Status Meetings
We look at your organization as a whole, not just a to-do list of operational and technology needs. Technical Account Manager meetings help us see the big picture.
8 Questions to Ask Your Managed IT Services Provider Before You Hire Them
We Examine Your Technology Needs From Every Angle
We provide long-term, comprehensive technology solutions for your company that put you in a position to prosper. We are your full service IT support and managed IT services provider. Give us a problem, and we’ll look at it from every angle – technical, economic, and strategic – before presenting you with a solid, cost-effective solution.
Every day we look for ways to refine our systems and procedures to develop better ways to serve you. By constantly evolving and by employing only the best technicians, we strengthen our business and yours.
Managed IT Services to Fit Your Business
Desktop/Server Support, Maintenance & Installation
Public Cloud and Private Cloud Migrations and Support
24/7 Onsite/Remote Labor Expertise
System Design and Consulting
Managed Security Solutions
Business Continuity with Backup/Disaster Recovery Planning
Mobile and Redundant Technology Solutions
Advocacy and Coordination for telephone, Internet, copier, and website vendors
Industries We Serve
Choosing a managed services partner with experience in your industry means that your technology will run in a way that is optimized for your business.
We’ve built high level experience in the following industries: