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5 Perks of IT Service Management for Small Business

Published December 14, 2020

5 Perks of IT Service Management for Small Business

As of 2020, cybersecurity threats are consistently growing for businesses and enterprise organizations. Building a consistent, reliable IT system will keep your business safe while also saving money and time.

One of the best ways to create an efficient system is by investing in IT service management. IT providers can be more cost-efficient than building an in-house IT team. Managed service providers are built for business, and the teams understand how to act for your business and scale accordingly.

1. Easier Business Scalability

With managed IT services, you can easily ramp up to support your growing business. IT providers are readily available to offer greater support at the level that makes sense for your business. 

Your business can start small by working with a team of computer support technicians that offer the basics. From there, ramp up accordingly to take on everything from an IT infrastructure manager, asset manager, and more.

2. Increased IT Security

By outsourcing your IT services, you can rely on heightened security. Cybersecurity protection is growing increasingly important as hackers become more sophisticated and new threats emerge daily.

Managed IT service providers won’t get bogged down in day-to-day tasks, so they can maintain constant oversight into your cybersecurity. Service providers will maintain a proactive approach to updating systems and ensuring security patches are in place.

3. Better Cost Savings and ROI

Managed service providers come with a fixed cost that scales according to your needs. To provide the best services for your businesses, providers will already have the best tools and infrastructure needed to support your business.

Hiring an in-house IT team means you’ll also need to invest in software, hardware, tools, and resources. Keeping your IT services within your organization is costly in terms of human capital, operational costs, and more.

Overall, managed services provide a better ROI since you can count on increased security and customer service at a fixed yet scalable cost.

4. Better, Faster Service

IT service management teams are dedicated to maintaining you as a customer. The personnel involved aren’t just doing a job – they’re focused on maintaining your support as a client as well. Because of this, managed services often provide better, faster service.

If your organization runs into immediate issues or threats, personnel are available quickly. IT services also include automated processes to make sure your systems are working as efficiently as possible.

5. Proactive Approach to IT Management

An in-house IT team is usually stretched thin, so they have to focus on immediate threats. In contrast, IT service management takes a more proactive approach. With a service provider, you can count on routine maintenance of your IT processes, including data recovery.

Finding the Best IT Service Management

Overall, IT service management offers a great solution for your core business issues. Save money and time while increasing efficiencies. By working with an IT service provider, you can scale your business easily and focus on your core operations.

Contact us today to learn more about our managed IT solutions. We offer everything from virtualization to cloud solutions and 24/7 computer support.

Pegasus Technologies is the IT Team for organizations that don’t need a full-time IT department. Our technology experts build you a technology plan to keep your business running at its best. We have offices in Kennett Square, PA, Media, PA, and Wayne, PA to provide better computer support and IT services to you.

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Christine Smith
csmith@pegtec.com

Christine is the Central Dispatch Manager at Pegasus Technologies. Christine is responsible for our dispatch personnel, who answer calls and respond to emails as they triage and document issues, and assign issues to appropriate personnel within Pegasus for speediest resolution.