Why Hiring an IT Solutions Company Will Improve Business Operations

Published January 09, 2017

Why Hiring an IT Solutions Company Will Improve Business Operations

Why Hiring an IT Solutions Company Will Improve Business Operations

It’s never been more important for small- and mid-sized businesses to have the right technology.

To reduce costs and empower teams, many companies have looked at outourcing their IT as a solution. The right IT solutions company can simplify IT and resolve problems quickly.

(When we say “outsource IT”, what we mean is to hire a local managed IT services company rather than handling IT in house. Hiring someone who can come into the office is important!)

Better IT means you can spend less time “putting out fires” and more time on the improvements that grow the bottom line. Technology is at the center of better business – so it should be one of the first areas everyone considers to strengthen the company as a whole.

When it comes to technology problems, the office manager is the unsung hero. The office manager is often the point person when it comes to making sure a qualified technician is on the case, solving the issue. When you outsource IT, the benefits start from the administrative personnel and work their way up.

Five Ways Outsourced IT Makes a Positive Difference for Businesses

1) Resolve technology problems faster

In-house IT teams are usually small, perhaps one or two people. If more than one thing goes wrong, their hands are tied (and we know how technology problems tend to multiply at the worst times).

With outsourced IT, you have more resources and knowledge at your disposal. A managed IT services team will be able to assign the right person to the problem for you. Not only this, they are held accountable by fast response times and timely resolutions. Their success depends on it! So you can be sure that your problems, big or small, won’t be pushed to the side. 

2) Improve productivity through technology efficiencies

Dedicated IT firms can help you streamline your technology to be more efficient. Whereas you might deal with a slow server, your IT company can recognize the problem and find a solution to make you work more efficiently. 

Improving day to day technological efficiencies will make it more enjoyable for your team to work together. You won’t be slowed down by technology. Instead, you will be lifted up by technology.

3) Big picture view on efficiencies in all departments

Technology is a business enabler, but it can also be a barrier. When technology works reliably, it gets out of the way so you can focus on improving internal operations.

A strong IT management firm will look at your big picture organizational goals to create a comprehensive technology plan. The plan will consider how different departments are working together, what your growth plans are, how geography impacts your technology needs, and more.

By taking and outside, big picture view on your business goals, your managed service provider can help your business become more efficient and reach its goals.

4) Meet customer needs in a timely manner

No matter what your industry, your customers’ success drives your own success. With IT outsourcing, you have more time and resources to devote to your customers. You can build best practices, deepen relationships, and develop new products or services. All this helps build your brand’s reputation for excellence and makes you more responsive since there are no IT dilemmas holding you back.

5) Focus on quality control

A strong ethos of quality control makes your company’s culture better – and helps customers feel they can rely on you. Quality is the bedrock of a lasting brand in any industry. Outsourcing IT helps ensure you have processes in place to collect crucial customer feedback. That, in turn, can inform every aspect of your products or service delivery, helping you stay competitive.

Technology Can be a Tool or a Burden – Which One Is It For You?

To reach the highest heights of any industry, good technology is essential. Unfortunately, even many successful enterprises are held back from reaching their full potential by poor IT management. This can arise from feeling that current systems are “good enough” and that they’ll just expand with time. You make fixes here and there to solve the problem.

This ad-hoc approach to IT often leaves crucial capability gaps. It can mean that the technology you need to achieve operational excellence simply isn’t there when you need it. It can also leave you vulnerable to IT security issues and other potential disasters.

With IT outsourcing, you have new opportunities:

  • Assessing capabilities gaps and addressing them proactively before a problem arises;
  • Developing efficient IT systems that create useful synergies across all departments;
  • Fixing IT issues as soon as they emerge using diverse, versatile, fast-acting talent.

Your IT Company Should Make You Feel In Control of Your Technology

Many businesses hesitate to go forward with hiring an IT company because of worries about the loss of control. It’s important to choose an IT management company who is committed to excellent communication and complete responsiveness to your needs. Your business changes over time, and IT must change with it.

A good IT company should deliver fast solutions along with clear communication that’s easy to understand. In the long run, businesses can only unlock the power of technology if they have an outsourcing team they can depend on – at any time, with any kind of IT problem.

If you’re wondering whether outsourced IT is right for you, consider the benefits you could enjoy with the right IT partner. The decision to outsource can be pivotal, representing a quantum leap forward not only in business efficiency, but how user-friendly your IT technology can be.

The sooner you choose to delegate IT responsibility to a team of experts, the sooner you can reap the benefits.

Download 8 Questions to ask your IT Firm

Jennifer Morgan
Jennifer Morgan
jmorgan@pegtec.com

Jennifer Morgan is 100% dedicated to customer service and client satisfaction. Jenn started with Pegasus 6 years ago as a Central Dispatcher where she was committed to helping clients solve their issues quickly and correctly. Today, as Director of Business Operations, Jenn creates company procedures, streamlines business processes, and implements solutions that make both clients and the Pegasus team work better together. In her free time, Jenn loves playing with her two dogs, Bubba and Roxy, scouring local antique stores for unique finds, gardening, and planning her future with her Fiancé Evan.

No Comments

Post A Comment